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Tracking & after-sales: turn logistics surprises into solvable tickets
Buyer Guide
Cross-border logistics is long; delays, inspections, failed delivery happen. Start from the platform tracking page, then align with the seller on carrier segment, clearance documents, and address/phone accuracy. Keep in-chat screenshots (time, tracking id, error text) for disputes.
On receipt, check outer box—seals—spot checks; photograph damage with the courier present when possible. For high-value goods, confirm insurance/claims coverage for the shipping mode. For returns, read seller policy first—avoid using goods in ways that void eligibility.
If you cannot find the entry, log in and open purchase history—different themes may label it differently, but the key is order code.
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